Position Summary:
This is a technical support specialist position in the Computer-Aided Engineering Center (CAE) working with the primary Windows system administrator and College of Engineering Departmental Support staff (DSPs) to implement the core tooling to enable Windows deployments in a variety of areas, including administration, instruction, and research.
Key Responsibilities:
Support infrastructure for Endpoint Management
• Create flexible deployment methodologies that support a wide range of Windows users – administration, instruction, research
• Integrate desktop systems with campus supported systems, such as Active Directory
• Respond to DSP requests for functional additions to deployment infrastructure
• Ensure projects are aligned with other Windows initiatives and security goals
• Deploy and manage printing system infrastructure
Help operate and maintain Windows systems and services to support instruction
• Deploy and manage Windows on desktops in CAE labs and other instructional spaces
• Deploy software for courses on CAE’s Windows computers
• Deploy productivity software needed by students for coursework
• Implement and support remote Windows service
• Explore other methods for delivering software to students and improving educational computing experience
Gather data, analyze, and make plans to improve Windows support services
• Work with instructors and support staff in departments to understand needs in their instructional labs
• Work with DSPs to address needs of their customers
• Work with other Windows administrators to improve overall Windows services
• Coordinate across departments and with CAE to minimize customization, while minimizing impact to users
Participate in peer groups and seek professional development
• Seek training to improve skills
• Collaborate with peer groups and incorporate new ideas
• Attend classes and conferences that relate to work performed
Required qualifications:
- Strong knowledge of Windows 11 and Windows Server administration, including operating system architecture, configuration, security, troubleshooting, and enterprise deployment. Strong understanding of Active Directory, including organizational units, security groups, Group Policy, computer accounts, authentication, and domain-joined Windows systems.
- Experience managing Windows endpoint lifecycle operations, including imaging, provisioning, configuration, software deployment, patching, security configuration, troubleshooting, and retirement.
- Microsoft Configuration Manager (MCM) skills
- configuring, and maintaining Configuration Manager infrastructure – understand site architecture, distribution points, boundaries, boundary groups, management points, and content distribution.
- Creating and managing device collections, user collections, queries, and deployments.
- Developing and maintaining Windows operating system deployment (OSD) task sequences.
- Managing Windows feature updates and operating system upgrades.
- Creating and maintaining application packages, applications, deployment types, requirements, dependencies, and detection methods.
- Troubleshooting issues using logs and diagnostic tools.
- Strong PowerShell scripting and automation skills,
- Ability to work both independently and collaboratively on a team of CAE staff to improve desktop computing
- Ability to analyze and prioritize requests for support
Preferred qualifications:
- Extensive years of professional experience administering Microsoft Windows desktop and endpoint environments, preferably in a large, complex, or higher education environment.
- Experience with managed printing services, such as Papercut
- Familiarity with Citrix Virtual Apps (XenApp) and Citrix Virtual Desktops (XenDesktop) or similar products
- Experience with Azure and Intune
Work Environment
This position is part of the Computer-Aided Engineering group serving faculty, staff, and students across the College of Engineering. The Windows System Administrator will balance day-to-day support with long-term strategic projects, ensuring that Windows systems remain a reliable and innovative platform for teaching, learning, and research.